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Refund & Cancellation Policy
At touchupnest (www.touchupnest.com), we strive to deliver professional, high-quality custom furniture touch-up and restoration services across Europe. This policy details the terms regarding refunds, cancellations, and modifications for initial booking deposits and service reservations.
1. Service Nature & Deposit Structure
Payments processed through www.touchupnest.com represent an initial booking deposit to reserve specialized craft time, allocate resources, and schedule custom restoration work.
As our offerings consist strictly of bespoke services tailored to individual project requests, standard physical goods return regulations do not apply.
2. Cancellation & Refund Eligibility
We recognize that scheduling needs may change. Refund eligibility for initial booking deposits depends on the timing of your cancellation request:
Cancellation Prior to Final Service Confirmation: If you cancel your inquiry before our studio team has evaluated your project and sent a formal service schedule confirmation via email, your booking deposit is eligible for a full refund.
Cancellation After Service Confirmation: Once a custom service appointment has been evaluated, confirmed, and scheduled into our work plan, cancellation requests may be subject to a partial retention of the deposit to cover administrative evaluation and scheduling costs.
Services Already Underway or Completed: Once active touch-up or restoration work has commenced or has been completed on the scheduled date, booking deposits and service fees are non-refundable.
3. Service Modifications & Rescheduling
If you need to reschedule your confirmed service slot, please notify us via email as early as possible. We will make every reasonable effort to accommodate new dates based on our studio calendar without requiring a new booking deposit.
4. Resolution of Quality Concerns
If you have any questions or concerns regarding the craftsmanship or execution of your completed touch-up service, please contact us within 7 business days of service completion. We evaluate all feedback thoroughly and work with clients to address and resolve legitimate service scope concerns in accordance with our professional standards and European consumer rights.
5. Refund Processing Timeframe
Approved refund requests are credited back to the original payment method used during checkout. Please allow up to 5 to 10 business days for your financial institution to process and post the transaction to your account balance.
6. Contact Information
To submit a cancellation request, inquire about refund status, or discuss your service booking, please contact us at:
Email: promo@touchupnest.com