Support Faq

Welcome to the touchupnest (www.touchupnest.com) Frequently Asked Questions page. Here you will find clear information regarding our custom furniture touch-up and restoration services, booking process, and studio policies for clients across Europe.

1. General Service Inquiries

What services does touchupnest offer?
touchupnest provides specialized, tailor-made furniture touch-up, surface repair, and restoration services. We work with wooden furniture, upholstery, and fine interior pieces to resolve scratches, surface wear, and minor structural blemishes.

Where is touchupnest located, and which regions do you serve?
Our studio is based in Germany, and we offer our bespoke restoration services to residential and commercial clients located within designated regions across Europe.

Does touchupnest sell physical furniture products or off-the-shelf items?
No. We do not sell pre-manufactured retail goods, furniture inventory, or off-the-shelf products. All service options listed on www.touchupnest.com refer strictly to custom restoration services and initial booking deposits.

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2. Service Inquiry & Booking Process

How do I request a custom restoration service?
To start your inquiry, simply fill out the online contact or consultation form on www.touchupnest.com. Please provide a brief description of your furniture piece, upload clear photographs of the areas requiring restoration, and indicate your service location.

How does the initial booking deposit work?
After submitting your project details, you can reserve your custom service appointment slot by submitting an initial booking deposit directly through our website. This deposit secures your appointment on our calendar and allows our team to allocate the necessary craft resources.

What happens after I submit my deposit?
Within 1 to 3 business days of receiving your deposit, our studio team will review your submitted project specifications, confirm the service appointment date, and send a formal booking confirmation email outlining the next steps.

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3. Payments & Security

What does the price displayed on the website cover?
The price displayed at checkout represents the initial booking deposit required to confirm your custom service reservation. Any remaining balance for the project is finalized according to your individual service agreement.

In which currency are payments processed?
All deposit amounts are quoted and processed in Euros (€) and include applicable European taxes unless otherwise stated.

Are my online deposit payments secure?
Yes. All online transactions are protected using industry-standard Transport Layer Security (TLS) / Secure Sockets Layer (SSL) encryption. Payment processing is handled by PCI-DSS compliant payment partners, and touchupnest does not store payment card numbers or sensitive financial data on its servers.

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4. Cancellations, Refunds & Rescheduling

Can I cancel my service booking and receive a deposit refund?
If you submit a cancellation request prior to receiving your formal service schedule confirmation email, your initial booking deposit is eligible for a full refund. Once a service appointment has been evaluated and confirmed on our studio schedule, cancellation requests may be subject to a partial administrative fee. Once active restoration work has commenced, deposits and fees become non-refundable.

Can I reschedule my confirmed service appointment?
Yes. If you need to alter your confirmed service slot, please notify us via email as early as possible. We will make every reasonable effort to adjust your appointment date based on studio availability without requiring an additional deposit.

How long does it take to process an approved refund?
Approved refunds are returned to the original payment method used during checkout. Please allow 5 to 10 business days for your financial institution to process and post the transaction to your account.

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5. Contact Us

How can I reach customer support?
For any additional questions regarding custom restoration services, scheduling status, or deposit inquiries, please reach out to our support team: